接待员

Receptionists

Greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists

Schedule appointments, using manual or computerized systems

Record bookings, handle credit card checks, receive payment, issue receipts.

Hospital admitting clerks

Interview patients to obtain and process information required to provide hospital and medical services

Greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.

Switchboard and answering service operators

Operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties

Answer telephones and record and relay messages.

Telephone operators

Operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.

Completion of secondary school is usually required.

On-the-job training may be provided.

Some receptionists are required to be bilingual or multilingual to perform their duties.

Progression to supervisory positions is possible with experience.

mail and message distribution clerk

medical office assistant

911 dispatcher (See 14404 Dispatchers)

Hotel front desk clerks (See 64314 Hotel front desk clerks)

Other customer and information services representatives (See 64409 Other customer and information services representatives)

Supervisors, general office and administrative support workers (See 12010 Supervisors, general office and administrative support workers)